At Omni Ayurveda, we strive to provide our customers with the highest quality products and exceptional service. We want you to be fully satisfied with your purchase. However, we understand that there may be situations where you need to return a product or request a refund. Please read our refund and return policy carefully to understand your options.
- Returns:
If you wish to return a product, please follow these guidelines:
- Products must be returned within 7 days from the date of purchase.
- The product must be unopened, unused, and in its original packaging.
- You are responsible for the return shipping costs, unless the return is due to an error on our part.
To initiate a return, please contact our customer support team. Provide your order number, the reason for the return, and any relevant detail they will guide you through the return process and provide further instructions.
Once we receive the returned product and verify its condition, we will process your refund. Please note that it may take some time for the refund to be reflected in your account, depending on your payment method and financial institution.
- Refunds:
We offer refunds under the following circumstances:
- The product received is damaged or defective.
- The wrong product was shipped to you.
- You did not receive your order within the specified delivery timeframe.
To request a refund, please contact our customer support team within 7 days of receiving the product. Provide your order number, details of the issue, and any supporting documentation, such as photos or videos.
Our customer support team will review your request and work towards resolving the issue promptly. In the case of a refund, we will reimburse you for the full purchase price, including any shipping charges incurred.
Please note that refunds are typically processed using the original payment method used for the purchase. However, depending on the circumstances, alternative arrangements may be made.
- Exceptions:
Certain products may be non-returnable or have specific conditions for returns due to hygiene reasons or regulatory restrictions. These products will be clearly identified on our website or during the purchasing process. Please review the product description and any additional terms provided.
If you have any questions or concerns regarding our refund and return policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure a positive experience with our products.
Please keep in mind that our refund and return policy is subject to change. We encourage you to review the policy periodically for any updates.
Thank you for choosing Omni Ayurveda. We appreciate your trust in our products and are committed to your satisfaction.